Your safety is our top priority. Learn how we protect our community and what you can do to stay safe.
All users must verify their identity with government-issued IDs. Students verify with valid student credentials.
All transactions are processed securely through our platform with encryption and fraud protection.
Our trust and safety team is available around the clock to handle emergencies and concerns.
Verified reviews from real stays help you make informed decisions about hosts and properties.
Always check that hosts and guests have verified profiles with government-issued IDs and student verification.
Never pay or communicate outside ROOMA. Our secure payment system protects both parties.
If something feels off, it probably is. Report suspicious behavior immediately to our trust and safety team.
When viewing properties, meet during daylight hours and consider bringing a friend along.
Check host and guest reviews thoroughly. Look for consistent positive feedback and verified stays.
Use a strong password, enable two-factor authentication, and never share your login credentials.
If you encounter suspicious behavior, feel unsafe, or need immediate assistance, contact us right away.